Refund policy

 

EXCHANGES AND REFUNDS

We will gladly exchange or refund all full-priced items within 14 days of purchase. All items must be in original, unworn condition, not damaged or washed and any artwork/prints must also be in the original packaging. 
Refunds and exchanges will only be processed once returned orders have been received. Returned items will be refunded excluding the original cost of shipping, unless deemed faulty. Please note we do not refund sale goods, these are final sale items and can't be returned or exchanged. 

HOW TO RETURN YOUR ORDER

 

To apply for a return or exchange, please email us at hellofoxytrot@gmail.com with your original order details as well as a reason as to why you wish to return or exchange your purchase. Refunds will be made to the original purchaser’s credit card or paypal account. Return shipping will not be refunded unless the item is deemed faulty. Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery. Foxytrot does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

Please send returns to:

246 North West Arm Road,
Grays Point NSW 2232